知识库构建器

enterprise-kb-builder

by amaxclaw

上传文档自动生成结构化知识库,支持意图识别/话术优化/多轮对话设计

4.5k其他未扫描2026年4月20日

安装

claude skill add --url https://github.com/openclaw/skills

文档

企业级智能客服知识库构建器

上传产品文档/FAQ/历史对话,自动生成结构化知识库。

触发条件

当用户需要:

  • 从文档自动构建客服知识库
  • 设计多轮对话流程
  • 优化客服话术

执行流程

  1. 接收产品文档/FAQ/历史对话数据
  2. 自动提取意图和知识点
  3. 结构化分类(7 大类 30+ 子意图)
  4. 生成话术模板(5 行业×4 语气)
  5. 设计多轮对话流程
  6. 添加敏感词过滤
  7. 输出完整知识库

注意事项

  • 知识库需人工审核后上线
  • 定期更新维护
  • 结合用户反馈持续优化

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