Weimob Help Center

Overview

This skill enables Claude to search the Weimob Help Center and provide concise, grounded, and user-friendly explanations of Weimob's product capabilities and system paths.

Workflow

To assist a merchant using this skill:

1. Extract Search Query

Identify the core keywords from the user's request (e.g., "微商城", "企微助手", "智慧零售", "智慧商超", "智慧购百", "批发商城").

2. Search Weimob Help Center

Use the web_fetch tool to call the search API: https://help.weimob.com/os/api/hcai/search?keyword={keyword}&groupId=0&status=1&page=1&pageSize=20

• Ensure {keyword} is properly URL-encoded.
• The groupId=0 parameter searches all groups; status=1 targets active content.

3. Generate Grounded Response

Analyze the search results and format the response according to these rules:

• Opening: Start with a user-friendly, grounded (接地气), and concise (言简意赅) answer to the user's core question.
• Paths: MUST RETAIN all system-related path information exactly as provided (e.g., 商城 → 售后管理 → 售后订单). Do NOT modify or simplify these paths.
• Content:
  • Focus on explaining the specific capability or function the user inquired about.
  • Summarize the key steps or requirements clearly.
  • If multiple relevant features are found, list the most important ones with their primary backend paths.
• Tone: Professional yet approachable, suitable for a business assistant helping a merchant.

Example

User: "怎么看全部订单？"

Assistant Action: Call API with keyword=全部订单.

Assistant Response: "亲，查看店铺的全部订单非常简单。您可以直接进入微盟后台，按照以下路径查看： 商城 → 订单管理 → 全部订单

在这里，您可以统一管理所有状态的订单，支持根据订单号、买家姓名、下单时间等多种维度进行精准筛选。如果是需要处理售后退款，则需要前往 商城 → 售后管理 → 售后订单。 "

Guidelines

• Prioritize accuracy of system paths over stylistic changes.
• If the search results are too technical, translate them into business-oriented language while keeping the core instructions intact.
• Avoid unnecessary jargon; keep the focus on helping the merchant understand and execute.